Privacy Policy
Effective Date: August 6, 2025
Last Updated: August 6, 2025
1. Introduction
Fluent Decisions ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.fluentdecisions.com/ (the "Website") or engage with our services.
This Privacy Policy applies to all users of our Website and services, including residents of the United States (including California), Canada, and Jamaica, and complies with applicable privacy laws including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and Jamaica's Data Protection Act 2020.
2. Information We Collect
We collect only the following personal information from you:
First Name
Last Name
Phone Number
Email Address
We collect this information when you:
Contact us through our Website
Request information about our services
Sign up for our communications
Engage with us for business purposes
Automatically Collected Information
Like most websites, we may automatically collect certain technical information through cookies and similar technologies, including:
IP address
Browser type and version
Device information
Website usage data and analytics
3. How We Use Your Information
We use your personal information solely for legitimate business purposes, including:
Communicating with you about our services
Responding to your inquiries and requests
Providing you with information you have requested
Conducting business transactions with you
Maintaining our business relationship with you
Complying with legal obligations
We do not sell, trade, rent, or otherwise transfer your personal information to third parties for any purpose.
4. Information Sharing and Disclosure
We may share your personal information only in the following limited circumstances:
Service Providers: With trusted third-party service providers who assist us in operating our Website or conducting our business, provided they agree to keep your information confidential
Legal Requirements: When required by law, court order, or government regulation
Business Protection: To protect our rights, property, or safety, or that of our users or others
Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
We do not sell your personal information to third parties for monetary or other valuable consideration.
5. Your Privacy Rights
For All Users
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal and business requirements)
Opt-out of marketing communications
Additional Rights for California Residents (CCPA/CPRA)
California residents have additional rights, including:
Right to know what personal information is collected and how it's used
Right to delete personal information (with certain exceptions)
Right to opt-out of the sale of personal information (Note: We do not sell personal information)
Right to non-discrimination for exercising privacy rights
Right to correct inaccurate personal information
Right to limit use of sensitive personal information
Additional Rights for Canadian Residents (PIPEDA)
Canadian residents have rights including:
Right to access personal information held about you
Right to request correction of inaccurate information
Right to file complaints with the Privacy Commissioner of Canada
Additional Rights for Jamaican Residents (Data Protection Act 2020)
Jamaican residents have specific rights under Jamaica's Data Protection Act 2020, including:
Right of access to personal data
Right to rectification (correction) of inaccurate personal data
Right to erasure (deletion) of personal data in certain circumstances
Right to restrict processing of personal data
Right to object to processing based on legitimate interests
Right to withdraw consent at any time (where processing is based on consent)
Right to data portability
Right to lodge a complaint with the Office of the Information Commissioner of Jamaica
6. How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
We will respond to your request within the timeframe required by applicable law (typically 30 days for CCPA requests, 30 days for PIPEDA requests, and 40 days for Jamaica Data Protection Act requests).
To protect your privacy, we may need to verify your identity before processing your request.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
9. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.
Note that disabling cookies may affect the functionality of our Website.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
11. Children's Privacy
Our Website and services are not directed to children under 13 years of age (or under 16 for California residents). We do not knowingly collect personal information from children under these ages.
12. International Data Transfers
If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our business is operated.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Website with a new effective date. Your continued use of our Website after such changes constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us: privacy@fluentdecisions.com
For California residents: You may also contact us to request information about how we respond to Do Not Track signals.
For Canadian residents: If you are not satisfied with our response to your privacy concern, you may file a complaint with the Privacy Commissioner of Canada at www.priv.gc.ca.
For Jamaican residents: If you are not satisfied with our response to your privacy concern, you may file a complaint with the Office of the Information Commissioner of Jamaica. Contact details: 45-47 Barbados Avenue, Kingston 5, Jamaica, or visit www.oic.gov.jm.